Stax Labs LLC (Stax, we, us or our), an SEC-registered investment adviser, provides this notice to explain how we collect, use, disclose and protect nonpublic personal information in connection with our financial products and services. The Privacy Policy that follows provides additional details.
We collect information you provide, information about your interactions and transactions with Stax, and information from financial institutions and service providers when you use or connect their services. This may include identity and contact information, financial circumstances and investment preferences, account and transaction information, communications, and information about your use of our services.
We may disclose any of the categories of information we collect to nonaffiliated service providers that perform services or functions on our behalf. These include financial service providers, technology and data processors, research and analytics providers, AI service providers, professional advisers, and providers that market Stax products and services on our behalf. We require service providers receiving information under this arrangement to restrict its use and disclosure to the purposes for which we provide it and other uses permitted by applicable financial privacy law.
We also disclose information for everyday business purposes, such as processing authorized transactions, maintaining accounts, responding to legal and regulatory requests, and preventing fraud; with your consent or at your direction; in connection with a proposed or completed sale or transfer of our business as permitted by law; and as otherwise permitted or required by law. These practices also apply to former customers.
Federal law gives consumers rights to limit certain disclosures to nonaffiliated third parties and certain sharing and marketing among affiliates. Stax currently has no affiliates. We do not disclose information for nonaffiliated companies to market their own products or services to you, or engage in joint marketing with other financial institutions. Our disclosures described above fall within exceptions to the federal opt-out requirement. State law may give you additional rights. You may unsubscribe from Stax marketing emails as described in the Privacy Policy.
We maintain administrative, technical and physical safeguards designed to protect personal information. Access is restricted to authorized personnel and service providers who need information for their responsibilities, subject to confidentiality and access controls.
Questions or requests for a copy: team@staxlabs.org or (607) 319-2680.
This Privacy Policy covers staxlabs.org, Stax applications, products and services, and related communications (the Services). It applies to visitors, prospective customers, trial and simulated investing users, and current and former clients. Personal information means information that identifies, relates to or can reasonably be linked to an individual.
The information we collect depends on how you interact with us and the Services you use. The categories below include examples and are not exhaustive lists of individual data fields.
Identity and account information. Contact details, account identifiers, registration, authentication and preference information, including information from sign-in providers such as Apple or Google.
Financial and investment information. Financial circumstances, investment goals, experience, risk tolerance and preferences; linked financial account information, including balances, holdings and transaction history; and information for authorized account connections.
Service and transaction information. Strategies, settings, simulations, results, instructions, authorizations, agreements, subscription and billing information, and activity and transactions through the Services.
Communications and content. Messages, prompts, responses, feedback, support requests, documents, attachments and other content you provide or generate through the Services, including interactions with Buddi.
Device and usage information. IP addresses, device and browser information, identifiers, approximate location, interaction and navigation data, logs, diagnostics and performance information.
Derived information. Profiles, preferences, insights, classifications and other information we infer or generate from the information described above.
We collect information directly from you, automatically through your use of the Services, and from providers involved in your use of the Services, such as sign-in providers, financial institutions, account-connectivity providers and payment providers. We may combine information from these sources for the purposes described in this policy.
When you connect a brokerage account, we receive information through providers such as SnapTrade under your authorized permissions. Payment providers process payment details and give us billing and transaction information. These providers and your broker also have their own privacy notices.
We use the categories of personal information described above, as appropriate, to:
We may also use information for other purposes explained when it is collected or with your consent. Uses are subject to applicable law and any required notices, choices and consent.
We may disclose any of the categories of personal information described in Section 1 for the purposes described in this policy, subject to applicable law, to the following recipients:
Service providers. Providers that perform services or functions on our behalf, including hosting, storage, account connectivity, payment processing, communications, support, analytics, research, security, AI processing, and marketing of Stax products and services. We require providers acting on our behalf to protect personal information and restrict its use and disclosure to contracted services and other purposes permitted by applicable law.
Financial institutions and services you authorize. Brokers and other providers involved in accounts, transactions, integrations or disclosures you request or authorize.
Professional advisers and authorities. Attorneys, accountants, auditors, insurers, regulators, courts, law enforcement and other appropriate recipients for legal, compliance, security, fraud prevention, risk management and dispute resolution purposes, as permitted or required by law.
Business transactions. Prospective or actual acquirers, successors and other appropriate participants in a merger, acquisition, financing, reorganization, bankruptcy or sale or transfer of business or assets, subject to applicable financial privacy restrictions and appropriate confidentiality protections.
Recipients you choose. Other persons or services at your direction or with your consent. Information you choose to publish or share through a public or third-party feature may be available to the recipients or audience you select.
We do not sell personal information or share it for cross-context behavioral advertising or other companies’ independent marketing. Stax currently has no affiliates. We may use service providers to market Stax as described above. For information covered by financial privacy laws, the Financial Privacy Notice above also applies.
We use automated systems and AI, including Buddi, to provide and improve the Services. These systems may process information described in Section 1, including your interactions and relevant account, investment and usage information, to generate responses, insights and recommendations and support other Service functions.
We and providers acting on our behalf may process and review this information for support, security, compliance, research, evaluation and development, including training and improving Stax algorithms and AI systems, subject to applicable law and any required consent. AI providers processing information on our behalf are subject to the provider restrictions in Section 3. Their permitted processing does not include using your nonpublic personal information to train their own general-purpose models for independent purposes.
We may create and use aggregated or deidentified information that cannot reasonably be linked to you for lawful business purposes, including research, analytics, benchmarking, product development and model training, and may disclose that information to others. Where required by law, we maintain and use deidentified information without attempting to reidentify it and require recipients to do the same.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking into account the Services provided, the nature of the information, legal and regulatory requirements, security and fraud prevention, and the establishment, exercise or defense of legal claims. Certain investment adviser records generally must be retained for at least five years, and some requirements or circumstances call for longer retention, including after account closure. We delete or deidentify information when it is no longer needed, subject to applicable requirements.
Account information and connections. You may update available account information through the Services or contact us. You may disconnect a financial account to stop future access through that connection. Disconnecting does not remove records we already received or records separately maintained by your broker or other providers.
Marketing and notifications. You can unsubscribe from marketing emails using the link in those emails or contact us. Device settings may let you control app notifications. We may continue to send account, security, transaction and regulatory communications.
Cookies and similar technologies. We and our service providers may use cookies, software development kits and similar technologies for authentication, preferences, security, analytics and other purposes described here. Browser and device controls may affect functionality. We honor legally required privacy preference signals where applicable; other browser Do Not Track signals do not change these practices.
Session replay. We may use session replay technology in order to identify and resolve customer issues, to monitor and analyze how you use our Services, to better understand user behavior, and to improve our Services. To turn off session replay, contact us at team@staxlabs.org. By continuing to use the Services, you consent to the use of session replay technology.
Account deletion. Initiate deletion in the app under Settings or contact us. We may verify your identity, stop active trading automation and address pending activity before completing closure. We will explain required steps and timing. We delete account information except records we must or may lawfully retain, subject to applicable platform requirements. Retained information remains protected under this policy. Backup copies are removed through our backup cycle, subject to applicable deletion requirements. Your broker separately maintains its own accounts and records.
Additional privacy rights. Depending on your location, the information and applicable law, you may have rights to access, correct, delete or receive a copy of personal information; limit certain uses of sensitive information; or opt out of certain disclosures, targeted advertising or automated processing. These rights are subject to legal exceptions, including for information covered by financial privacy and recordkeeping laws.
Submit privacy requests to team@staxlabs.org or (607) 319-2680. We may verify your identity and an authorized agent’s authority. We respond within applicable legal time limits. Where an appeal right applies, reply to our decision or contact us to appeal. We do not discriminate against individuals for exercising applicable privacy rights.
We maintain administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and access controls. No system or transmission is completely secure. We provide security incident notices as required by law. We and our providers may process information in the United States and other countries, subject to applicable legal safeguards.
The Services are intended for individuals 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided information to us, contact us so we can take appropriate action, including deletion where required by law.
We may update this notice and policy by posting a revised version with an updated effective date. We provide additional notice, obtain consent or offer choices when required by applicable law. You may contact us for a copy.
Stax Labs LLC, 30 N Gould St Ste R, Sheridan, WY 82801. team@staxlabs.org. (607) 319-2680.