Refund Policy

Stax Labs is a subscription software product. We charge for access to our tools through paid plans and optional in-product purchases (FinBucks). We do not charge trading commissions or take a share of your trading activity.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law. Where local law grants you a refund right that exceeds this policy, that law controls.

Every new account starts on the Free plan. It costs nothing, needs no credit card, and never charges you automatically. Free includes building strategies, backtesting them on real market history, and paper trading them, so you can decide whether a paid plan is worth it before you spend anything. Because you can use Stax Labs for free first, paid subscription fees are generally non-refundable except as described below.

• Cancel anytime. You may cancel a paid plan at any time from your account settings or by contacting us. When you cancel, you keep paid access until the end of your current billing period, and you will not be charged again.
• Monthly plans. Monthly subscription fees are non-refundable once charged. If you cancel, you keep access for the remainder of the month you paid for.
• Annual plans — 7-day money-back. If you purchase or renew an annual plan, you may request a full refund within 7 days of that charge. After 7 days, annual fees are non-refundable, but you can cancel at any time to prevent the next annual renewal.

FinBucks are a virtual, in-product credit with no cash value and are not redeemable for cash.

• Unused purchases. A FinBucks purchase is refundable within 7 days of purchase only if none of the FinBucks from that purchase have been used. Once any FinBucks from a purchase have been spent, that purchase is final and non-refundable.
• Bonus and earned FinBucks. FinBucks that are granted, awarded, earned (for example through referrals, challenges, or promotions), or included as a bonus have no cash value and are never refundable or exchangeable for cash.

We will always fix genuine billing problems. If you are charged in error, charged more than once for the same item, or charged for something you did not authorize, contact us and we will investigate and issue a full refund of the affected amount where the claim is verified.

Stax Labs charges only subscription and FinBucks fees. Any commissions or fees charged by a connected broker-dealer (such as Alpaca) are set and collected by that broker, not by Stax Labs. Stax Labs cannot refund third-party brokerage fees; those are governed by your agreement with the relevant broker.

To request a refund, email [email protected] from the email address associated with your account. Please include the date and amount of the charge and a brief reason for the request. Approved refunds are issued to your original payment method through our payment processor, Stripe, and typically appear within 5–10 business days, depending on your bank or card issuer.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will post the current version at staxlabs.org/refunds with its effective date.